![]() When dropping the car off he was angry that we needed to use an UberXL because of the amount in our company. He refused to meet at the airport so he forced us to Uber to and from the airport to a nearby Target store. He is guilty of material misrepresentation. I left him a good review because I was worried something like this would happen and he would somehow retaliate. Thanks, and we hope to hear from you soon! Me, May 14:Īs I have outlined: Joseph was abrasive, rude and threatening. Please feel free to reach out with any questions you have. If we do not receive your photograph(s) within the next 24 hours, we may not be able to support your dispute! If you have any documentation that helps explain your reason for disputing the claim, we need to see it in order to make our decision.Īfter the 24 hours have elapsed, we will be reviewing this case and making a decision then, or requesting more information if needed. We will also need you to submit photographs of receipt, trip checklist, etc within the next 24 hours to support your dispute. you received a ticket and already paid it).Ī Turo representative already helped me resolve this issue. This issue has already been taken care of (e.g. From the list below, please let us know the reason why you are disputing the claim: In order to move forward with this claim, we’ll need a little more information. We've received notice of your unresolved reimbursement request with your host Joseph from your trip on 9:00 PM HST to 9:00 PM HST. Thank you for being a part of the Turo marketplace! We are members of the LDS church and required to never smoke.We stayed at BYU campus where smoking of any kind is not allowed.I will not allow this charge to go through and will alert my credit card company that a fraudulent charge is being attempted. I have 5 people that will back me up on this.This is absolutely a lie. I had already made up my mind I would never use Turo again after that awful experience. I honestly only did so because I was afraid he would somehow retaliate if he saw a bad review. He argued with me and refused to pay for the amount the Uber rides cost us, though he had promised that wouldn’t be the case.At the end he forcefully and threateningly told me to leave a 5 star review. Against the policy he had us meet him at a place other than the airport where we had to pay for an Uber ride. Joseph was extremely confrontational when we dropped the car off.He accused us of things we did not do. Thank you for your prompt attention! Me, May 13: If you pay off your unpaid balance via one of the above options, please reply to this message letting us know. ![]() We'll be following up with you in a few days to remind you to pay this balance if we do not hear from you soon. For a full list of our fees and fines, see this article. If you disagree with this charge, please let us know why and send us any evidence to support that you are not responsible. These options may not be available to you if your account is not currently in good standing with Turo. You can also pay an unpaid balance during the checkout flow of a new trip request. This is the quickest way to settle your account. Clicking on the notification will take you to an Unpaid Invoices page where you can select and pay your invoice. Simply click into the “Pending request” message under your Activity tab. ![]() To pay this unpaid balance, choose one of the following options.įirst, you can pay at any time from your Turo Dashboard. As outlined in our Cleaning policy, we attempted to charge your card a $100.00 fee to cover the fine, plus an additional $25 administrative fee, but the payment was declined. The host of XXXX is reporting that the car you used on 9:00 PM HST was returned to them with a distinct smell of smoke.Īs you are using someone else’s personal car during your trip, we have a strict policy about not smoking that you can view here. Its against our beliefs and we were literally staying on church property. My friends have never smoked in our life. The best part? He chose the only form of material misrepresentation thats difficult to disprove using photos. If thats not material misrepresentation I don't know what it is. I get emailed yesterday that the Host smelled smoke in his car. We left him 5 stars because I was afraid he'd retaliate in some way. ![]() He was a big dude and honestly my friends and I were all kind of scared of him. He commanded me in a threatening tone "yeah you better leave a 5 star review." And then walked away. A normal rental service would NEVER have required this of us, but we felt we wanted to respect his car. We took the car to a car wash on our way to the airport and vacuumed the car extremely thoroughly. We were in Hawaii and got a little sand in the car which is pretty hard not to do if you are surfing and swimming all day long. When I dropped the car off the host was extremely rude an confrontational. Edit: Updated with all the info Info from first post: ![]()
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